At Elite Vegas Concierge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when using our website and premium VIP concierge services. We adhere to applicable privacy laws and regulations to ensure your data is handled responsibly.
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Information We Collect
We may collect the following types of information:
- Personal Data: Name, email address, phone number, postal address, and other contact details you provide when filling out forms, making inquiries, or using our services.
- Service Information: Preferences for VIP services such as transfers, hotel bookings, restaurants, events, travel dates, budget ranges, and special requirements.
- Technical Data: IP address, browser type, operating system, device information, cookies, and analytics data for website performance and user experience improvement.
- Communication Data: Records of our communications with you, including emails, phone calls, and messages through our contact forms.
- Payment Information: Billing details and payment method information (processed securely through third-party payment processors).
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How We Use Your Information
Your information may be used for the following purposes:
- Provide VIP consulting services and fulfill your specific requests and bookings.
- Confirm and arrange bookings with partner hotels, restaurants, transport providers, and entertainment venues.
- Communicate with you about your bookings, service updates, and important information.
- Send marketing communications, newsletters, and promotional offers (only with your explicit consent).
- Improve our website functionality, user experience, and service offerings.
- Analyze website usage patterns and optimize our content and services.
- Comply with legal obligations, resolve disputes, and enforce our terms of service.
- Protect against fraud, unauthorized transactions, and other security threats.
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Information Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, we may share information in the following circumstances:
- Service Partners: Hotels, restaurants, transport providers, casinos, and entertainment venues necessary to fulfill your VIP arrangements and bookings.
- Payment Processors: Secure third-party payment processing services to handle transactions.
- Legal Authorities: When required by law, regulation, legal process, or to protect our rights and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets (with notice to affected users).
- Consent: When you have given explicit consent for specific information sharing.
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Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality, security, and user authentication.
- Analytics Cookies: Help us understand how visitors use our site and improve performance (e.g., Google Analytics).
- Functional Cookies: Remember your preferences, language settings, and personalized content.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
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Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal data:
- Encryption of sensitive data in transit and at rest using industry-standard protocols.
- Regular security assessments and updates to our systems and processes.
- Access controls and authentication measures to prevent unauthorized access.
- Staff training on data protection and privacy best practices.
- Incident response procedures for potential data breaches.
However, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
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Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Customer data is retained for the duration of our business relationship and for a reasonable period thereafter for legal and business purposes.
- Marketing data is retained until you withdraw consent or request deletion.
- Technical and analytics data may be retained for longer periods in anonymized form for research and improvement purposes.
- Legal and regulatory requirements may necessitate longer retention periods for certain types of data.
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Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data (subject to legal and business requirements).
- Portability: Request a copy of your data in a structured, machine-readable format.
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to processing of your data for marketing purposes or legitimate interests.
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
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International Data Transfers
As a service provider operating internationally, we may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place:
- We use standard contractual clauses approved by relevant data protection authorities.
- We verify that recipient countries provide adequate levels of data protection.
- We implement additional security measures for international transfers when necessary.
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Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.
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Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date.
- Sending email notifications to registered users for significant changes.
- Displaying prominent notices on our website for important updates.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@liveasvip.eu
- Phone: +1 (702) 555-0123
- Address: Live As VIP, Las Vegas, Nevada, USA
- Data Protection Officer: dpo@liveasvip.eu
We will respond to your inquiries within 30 days and work with you to resolve any privacy concerns you may have.
